TO ANALYZE THE OVERSEAS PATIENT’S PERCEPTION ABOUT TERTIARY CARE HOSPITAL

Abstract

Overseas patient is a person who travels from his own country to another country for medical purpose. There are so many factors associated with overseas patient which bring them to come India for medical treatment like cost effectiveness, latest medical technologies, International quality standards compliance, Easy visa documentation, visa on arrival scheme of Govt of India and Poor HealthCare infrastructure and delivery services in their own country.

For better understanding of perception of overseas patients in Tertiary Care Hospital (TCH), Quantitative and Qualitative analysis of 30 overseas patients from Nigeria, Iraq, Yemen, Oman, Congo, Uganda, and Dubai   etc. carried out. This study has been carried out to analyze overseas patient’s perception towards this TCH and another purpose was to which part of process (From arrival to Discharge) should improve in TCH.

The results shows that patients prefer this TCH because it has skilled manpower, latest technology, brand name, trust on medical staff and excellent treatment. From arrival to discharge patient don’t find much difficulty except few things which can be properly address.