IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT (TQM) IN EDUCATIONAL INSTITUTIONS
Keywords:
Total Quality Management (TQM), Educational Institutions, Teaching-Learning ProcessAbstract
Today all educational institutions are very concerned about the quality. With the emergence of competition, the identification of the academic institutions that have a high level of quality has become a crucial issue. This situation is not only taking place in India, this is universal. Implementing Total Quality Management (TQM) in all categories of educational institutions means the systematic approach to tought, continuous evaluation, improvement of the total education system etc. This paper highlights the essence of TQM and explains how educational institutions can improve the quality by implementing TQM principles.
References
I. Arora, K. C. (2008). Total Quality Management, S. K. Kataria & Sons, New Delhi.
II. De Jager, H. J., Nieuwenhuis, F. J. (2005). “Linkages between Total Quality Management and the Outcomes based Approach in an Education Environment”, Quality in Higher Education, 11 (3): 252-254.
III. Fox, Lynda (1993): Developing a Total Quality Organization that works “An Eight Step Leadership Approach” Proceedings of Second ACQR, Beijing.
IV. Garbutt, S., “The transfer of TQM from industry to education”, Education + Training, Vol. 38, Issue 7, 1996.
V. Joeph & Susan Berk (1996): Total Quality Management: Implementing Continuous Improvement, Excel Books.
VI. Kanji G. K. et al. (1999): Total Quality Management in UK Higher Education Institutes. Total Quality Management. Vol-10, Pp: 129-153.
VII. Kanji, Gopal & Asher M. (199): 100 Methods for Total Quality Management: Response: A division of Sage Publications, New Delhi.
VIII. Lo V.H.Y.,and D.Sculli, (1996) “An application of TQM concepts in education”, Training for Quality vol 4, No 3, Pp.16-22.
IX. M. Ali and R. K. Shastri (2009): Implementation of Total Quality Management in Higher Education, Asian Journal of Business Management, ISSN: 2041-8752, Vol: 2(1), Pp: 9-16.
X. M. Walton, The Deming Management Method, Perigee Books, New York, NY, 1986.
XI. NAAC Report On Quality Assurance in Higher Education, (2006).
XII. Pineda (2013): Total Quality Management in Educational institutions: Influences on customer satisfaction. Asian Journal of Management Sciences and Education. ISSN 2186-8441, Vol-2, No-3, Pp: 31-4.
XIII. Sangeeta, et al., 2004. Conceptualising total quality management in higher education. The TQM Magazine, 16(2): 145-159.
XIV. Srivanci, M. B. (2004). Critical Issues for TQM Implementation in higher education.
The TQM Magazine.
XV. Sudha (2013): Total Quality Management in higher education institutions, International Journal of Social Science & Interdisciplinary Research, ISSN: 2277-3630, Vol. 2 (6), Pp: 121-132.
XVI. Thakkar, C. M. (2011). “Quality Management in Higher Education”, Indian Streams Research Journal, 1(4): Pp: 1-6.
XVII. Waller, L. D., “Benchmarking: a paradigm for change to quality education”, The TQM Magazine, Vol. 8 Issue 6, 1996
XVIII. Yeap, B. H. (2001). A new perspective for quality improvement in teaching and learning process, Malaysia.
Additional Files
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 International Education and Research Journal (IERJ)
This work is licensed under a Creative Commons Attribution 4.0 International License.
