TO ANALYZE THE OVERSEAS PATIENT’S PERCEPTION ABOUT TERTIARY CARE HOSPITAL

Dr(Brig) Anil Pandit, Dr.Priyanka Patel, Dr. Bhupinder Singh

Abstract


Overseas patient is a person who travels from his own country to another country for medical purpose. There are so many factors associated with overseas patient which bring them to come India for medical treatment like cost effectiveness, latest medical technologies, International quality standards compliance, Easy visa documentation, visa on arrival scheme of Govt of India and Poor HealthCare infrastructure and delivery services in their own country.

For better understanding of perception of overseas patients in Tertiary Care Hospital(TCH), Quantitative and Qualitative analysis of 30 overseas patients from Nigeria, Iraq, Yemen, Oman, Congo, Uganda, and Dubaietc. carried out. This study has been carried out to analyze overseas patient’s perception towards this TCH and another purpose was to which part of process (From arrival to Discharge) should improve in TCH.

The results shows that patients prefer this TCH because it has skilled manpower, latest technology, brand name, trust on medical staff and excellent treatment. From arrival to discharge patient don’t find much difficulty except few things which can be properly address.

Scope:-

By analyzing foreignpatient’s perception about TCH, it is easy to figure out which pipeline concern and bottleneck should be addressed to.

Limitations:-
  • This study has been carried out for short duration for a period of 7th May to 7thAug.
    • It was difficult to approach patient. The reason being first I had to take consent from overseas department for meeting with patient, staff nurse and doctor’s consent of respective department and after patient’s consent and his condition then I would beallow for furtherprocedure.

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References


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