AN ASSESSMENT OF PATIENT SATISFACTION LEVELINA PUBLIC HOSPITAL OF RAJASTHAN

Jyoti Jai, Harvinder Soni

Abstract


Nowadays, patient satisfaction is the key factor to evaluate the performance of every hospital. For every successful health care organization, Patient satisfaction is an important factor to assess and improvise their performance level. This study seeks to identify the overall service quality factors with respect to their age and gender respectively that influence the level of patient satisfaction. A survey was conducted among 100 patients of the public hospital. We used convenient sampling method to obtain the information from the patients towards various quality dimensions. Older patients was found to be more satisfied to the younger one with respect to the age factor and male patients tend to be more satisfied than the female with respect to the gender factor.

Keywords


patient satisfaction, public hospital, service quality factors

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