A study on quality of IT services obtained by IT enabled organizations of Ahmedabad & Baroda Zone

Mr. Bhavinkumar Saravaiya

Abstract


Information Technology has changed the way that most companies do business. INFORMATION TECHNOLOGY (IT), as deϐined by the Information Technology Association of America (ITAA), is "The study, design, development, implementation, support or management of computer-based information systems, particularly software applications and computer hardware." IT deals with the use of electronic computers and computer software to convert, store, protect process, transmit, and securely retrieve information. When computer and communications technologies are combined, the result is information technology

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